b111 Privacy Policy

1 Introduction

This Privacy Policy describes how b111 ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your") who access and use the b111 online casino and sports betting platform at https://b111.today (the "Platform"). The Platform is directed at the Bangladesh market and all communications are conducted in English.

By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must not access or use the Platform.

This Privacy Policy should be read alongside the b111 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this agreement.

2 Data We Collect

b111 collects personal data from you in a number of ways, depending on how you interact with the Platform. The categories of personal data we may collect include:

2.1 Registration Data

When you create a b111 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to open an account and cannot be omitted.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering best practices and to verify your age and identity, we may collect copies of government-issued identity documents (such as a National Identity Card, passport, or driving licence), proof of address documents (such as a utility bill or bank statement), and a photographic selfie or live image for biometric matching purposes.

2.3 Financial Data

When you make a deposit or withdrawal, we collect the details necessary to process that transaction — including your bKash, Nagad, Rocket, or Upay mobile wallet number, or your bank card number (partially masked), and transaction reference numbers. We do not store full card numbers on our servers; card payment data is handled by our PCI-compliant payment processor partners.

2.4 Usage and Technical Data

We automatically collect certain technical information when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, and pages visited. We also collect records of your betting activity, game play history, session durations, and transaction logs.

2.5 Communications Data

If you contact our support team via email or live chat, we retain records of that correspondence, including the content of your messages and any attachments you provide, for a period of time to assist with query resolution and quality assurance.

The table below summarises the main categories of data collected and their primary purpose:

3 How We Use Your Data

b111 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your b111 account, including processing login requests and maintaining your account balance.
• Identity Verification: To verify your age, identity, and address as part of our KYC process, and to confirm that you meet the eligibility requirements set out in our Terms & Conditions.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited conduct. This includes analysing betting patterns and transaction histories for unusual activity.
• Service Delivery: To provide you with access to casino games, sports betting markets, live dealer tables, and all other Platform features.
• Customer Support: To respond to your queries, complaints, and requests, and to maintain records of interactions for quality assurance purposes.
• Legal Compliance: To comply with applicable legal obligations, including retaining records as required by anti-money laundering regulations and responding to lawful requests from regulatory authorities.
• Responsible Gaming: To monitor gambling patterns that may indicate problematic behaviour, to apply any self-exclusion or deposit limit instructions you have given, and to enforce our responsible gaming commitments.
• Marketing (with consent): Where you have opted in, to send you promotional communications about bonus offers, seasonal promotions — such as those tied to BPL cricket, Eid, or Pohela Boishakh — and other b111 news. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated usage data in order to improve the Platform's features, performance, and user experience.

4 Legal Basis for Processing

b111 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and b111 — including account registration, transaction processing, and service delivery — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal Obligation: Processing carried out to comply with applicable legal requirements — such as identity verification, anti-money laundering record-keeping, and responding to lawful regulatory requests — is based on legal obligation.
• Legitimate Interests: Certain processing activities — including fraud detection, security monitoring, and the analysis of usage data to improve the Platform — are conducted on the basis of b111's legitimate interests, provided those interests are not overridden by your own rights and interests.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your freely given, specific, and informed consent. You may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

5 Sharing Your Data

b111 does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes outlined in this policy:

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment provider partners, including the operators of bKash, Nagad, Rocket, Upay, and bank card processing networks. These partners process your data only in accordance with their own privacy policies and applicable financial regulations.

5.2 Identity Verification Providers

Where we use a third-party KYC or identity verification service to confirm your identity, we share the relevant documentary and biometric data with that provider solely for verification purposes. Verification providers are bound by contractual data protection obligations.

5.3 Game Technology Providers

Our casino and sports betting content is delivered by licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO, and Big Time Gaming. These providers may receive your account identifier and session data in order to deliver and log game activity, but do not receive your full personal profile.

5.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where required by law or where b111 reasonably believes such disclosure is necessary to protect the rights, property, or safety of b111, its users, or others.

5.5 Business Transfers

In the event that b111 undergoes a merger, acquisition, or transfer of its business assets, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to the same data protection obligations as described in this policy.

6 Cookies & Tracking Technologies

b111 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you between sessions, maintain your login state, and understand how you interact with the Platform.

6.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, security controls, and load balancing. Essential cookies cannot be disabled without preventing you from using the Platform.

6.2 Analytics Cookies

With your consent, we use analytics cookies to collect aggregated, anonymised data about how users navigate the Platform. This data helps us identify technical issues, understand popular features, and make targeted improvements. Analytics data is not used to build individual user profiles for commercial purposes.

6.3 Marketing Cookies

Where you have consented, marketing cookies may be used to track whether you arrived at b111 via a promotional link and to measure the effectiveness of our campaigns. b111 does not use third-party advertising network cookies to serve targeted advertisements on external websites.

You may manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may impair the functionality of the Platform.

7 Data Retention

b111 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of your account and for a minimum period after account closure, as required for legal and audit purposes.
• Transaction Records: Financial transaction records, including deposits, withdrawals, and betting history, are retained for an extended period in accordance with anti-money laundering record-keeping obligations.
• KYC Documents: Identity verification documents are retained for the required period following the end of the customer relationship.
• Support Correspondence: Records of customer support interactions are typically retained for a period of several years to assist with dispute resolution.
• Technical and Usage Logs: Server and access logs are retained for a shorter operational period, after which they are deleted or anonymised.

Where data is no longer required, b111 will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

8 Data Security

b111 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• One-way cryptographic hashing of account passwords — b111 staff cannot read your password in plain text.
• Role-based access controls, ensuring that personal data is accessible only to staff members with a legitimate operational need.
• Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
• Secure, access-controlled data storage facilities for KYC documents and financial records.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. In the event of a security breach that is likely to result in significant risk to your personal data, b111 will notify affected users in a timely manner.

9 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by b111:

• Right of Access: You may request a copy of the personal data b111 holds about you, along with information about how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data is corrected or updated. For certain account details, you may be able to update information directly within your account settings.
• Right to Erasure: You may request deletion of your personal data in circumstances where b111 is no longer required by law to retain it and where there is no other legitimate reason to keep it.
• Right to Restrict Processing: In certain circumstances, you may request that b111 restricts its processing of your personal data — for example, while the accuracy of the data is disputed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent — particularly for marketing communications — you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.
• Right to Object: You may object to processing activities that are based on b111's legitimate interests, including profiling for responsible gaming purposes, where your particular circumstances justify such an objection.

To exercise any of these rights, please submit a written request to [email protected]. b111 will respond to your request within a reasonable timeframe. We may require you to verify your identity before fulfilling a data access or erasure request.

10 Children's Privacy

The b111 Platform is strictly intended for adults aged 18 and above. b111 does not knowingly collect personal data from individuals under the age of 18. If you believe that a person under 18 has provided personal data to b111, please contact us immediately at [email protected]. Upon confirmation, we will take prompt steps to delete the relevant data and close any associated account.

b111 applies age-verification checks as part of the account registration and KYC process specifically to prevent underage access to the Platform.

11 Marketing Communications

b111 will only send you direct marketing communications — including promotional emails, bonus notifications, and seasonal campaign messages — where you have provided your consent to receive such communications at registration or through your account settings.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email sent by b111; or
• Updating your communication preferences within your account settings; or
• Contacting the support team at [email protected] with a request to be removed from marketing lists.

Please note that opting out of marketing communications will not affect the sending of essential service messages — such as transaction confirmations, security alerts, or notifications about changes to the Terms & Conditions or this Privacy Policy — which b111 is entitled to send regardless of your marketing preferences.

12 Changes to This Privacy Policy

b111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, b111 will notify registered users by posting a prominent notice on the Platform and, where feasible, by sending a notification to the email address registered with your account. The revised policy will display the updated effective date at the top of the document.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should cease using the Platform and may close your account by contacting [email protected].

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which b111 handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Support Hours: Available 7 days a week during Bangladesh Standard Time (BST, UTC+6) business hours and into the evening.
• Response Time: b111 aims to acknowledge all privacy-related enquiries within 2 business days and to resolve them within 28 days of receipt.

When submitting a privacy request, please include your registered username and a clear description of your query to help our team process your request as efficiently as possible. For identity verification purposes, you may be asked to confirm your identity before sensitive account data is disclosed or deleted.